Best Western Plus Westlands

Hotel was very comfortable with great amenities. Best 'feature' of Best Western Plus Westlands however was the lovely, helpful, friendly staff. I was particularly grateful to Reception and Housekeeping teams for facilitating my request to have a room in which I could change and freshen up prior to my departure for a total of 12 hours flight time on my journey home (having checked out of my own room on the morning of my departure, but not leaving for home until later on that evening).

The staff members are incredibly friendly and exceptionally professional. On the first day of my arrival, I exchanged money to pay the taxi in cash. Unfortunately, they forgot to return 50 US$ to me, and I didn't notice it as I promptly went outside to pay the waiting taxi driver. Two days later, the reception called me to inquire about the 50 US$ they might have forgotten to return during the currency exchange. It was only at that moment that I realized the oversight. They promptly came to my room to return the money. I was pleasantly surprised and found this level of professionalism unexpected, especially compared to other hotels around the world. Well done Best Western Plus Westlands 👏🏼👏🏼👏🏼

Good location right next to the Sarit mall, which has a wide variety of shops and eateries. Room was modern, clean and well appointed. Gym was functional and clean. Aside from a mix up with rooms at check in, the staff were friendly and helpful. Use of the hotel driver for trips out was great, not cheap but safe and efficient.

I rarely write reviews as I spend a lot of time in business hotels BUT Best Western Westlands stands out from every other business hotel I stay in for one reason - the most accommodating and helpful staff ever! Nothing is ever too much trouble and each and every staff member goes out of their way to make sure that your stay is perfect. For me there is no other option in Nairobi, this is the best hotel by far for business or leisure travel and value for money. Thank You

I liked the location which was close to the Sarit Centre, Nairobi Express Way, the CBD and other touristic sites. I also liked the breakfast buffet which had a wide range of delicious food. It was also highly appreciated that the Chef specially made for our Muslim family some beef sausages instead of the pork sausages that were available on the buffet.