Best Western Plus Westlands

I recently stayed at your hotel and had an exceptional experience, thanks largely to your outstanding staff. I'd like to commend several employees who made my stay memorable: 1) Alfred 2) Vincent 3) Mitchell 4) William (Laundry) 5) Bahati (Laundry) 6) The security guards These individuals, along with others whose names I may have missed, truly enhanced my visit. Their service was exemplary, and I believe they deserve recognition, possibly in the form of a RAISE. Additionally, I'd like to recommend that you consider hiring RACHEL and PHILOMENA who are currently interning, as permanent staff members, as their contributions were also outstanding. I am planning to visit again in a few months and hope to stay at the same location. On that note, I have two questions: 1) Do you offer a price-matching policy? 2) Are there any loyalty programs or returning guest discounts available?

Really beautiful hotel. Very nice, new, clean. Beautiful rooms and lovely staff. Great value for the money. The location was good - close to a grocery store and shops. This was a great landing point for us our first couple of days in Kenya. Other things just to note: Lots of security getting in and out of hotel - this is common in Nairobi and I think is essentially at every major hotel in westlands. Although Westlands and the area where the hotel is is as safe as it gets in Nairobi, still need to plan ahead and be careful when out walking in the streets. Uber was readily available and got to our hotel easily - so recommend using this to get around.

Breakfast could have been better for the price paid. Location being near the famous Sarit Centre shopping mall was why I decided to stay at this hotel. The dining room on the roof top was most relaxing and had very good food and drinks. The shower in the room was excellent and I really enjoyed relaxing showers.

Our two stays here, once arriving in Nairobi and once when leaving, were fantastic. Comfy beds, a central area, and great security. And the staff couldn’t have been more accommodating, allowing us to do a late checkout free of charge on our second stay as our flight was in the afternoon. Knowing it was our honeymoon, they put us in a high-floor room the bed and decorated our bed and left fresh roses and fruit. Breakfast was superb, one of the best I’ve had in any hotel. Fresh, tons of variety, and huge selection.

Hotel was very comfortable with great amenities. Best 'feature' of Best Western Plus Westlands however was the lovely, helpful, friendly staff. I was particularly grateful to Reception and Housekeeping teams for facilitating my request to have a room in which I could change and freshen up prior to my departure for a total of 12 hours flight time on my journey home (having checked out of my own room on the morning of my departure, but not leaving for home until later on that evening).