Best Western Plus Westlands

I recently stayed at your hotel and had an exceptional experience, thanks largely to your outstanding staff. I'd like to commend several employees who made my stay memorable: 1) Alfred 2) Vincent 3) Mitchell 4) William (Laundry) 5) Bahati (Laundry) 6) The security guards These individuals, along with others whose names I may have missed, truly enhanced my visit. Their service was exemplary, and I believe they deserve recognition, possibly in the form of a RAISE. Additionally, I'd like to recommend that you consider hiring RACHEL and PHILOMENA who are currently interning, as permanent staff members, as their contributions were also outstanding. I am planning to visit again in a few months and hope to stay at the same location. On that note, I have two questions: 1) Do you offer a price-matching policy? 2) Are there any loyalty programs or returning guest discounts available?

Really beautiful hotel. Very nice, new, clean. Beautiful rooms and lovely staff. Great value for the money. The location was good - close to a grocery store and shops. This was a great landing point for us our first couple of days in Kenya. Other things just to note: Lots of security getting in and out of hotel - this is common in Nairobi and I think is essentially at every major hotel in westlands. Although Westlands and the area where the hotel is is as safe as it gets in Nairobi, still need to plan ahead and be careful when out walking in the streets. Uber was readily available and got to our hotel easily - so recommend using this to get around.

Breakfast could have been better for the price paid. Location being near the famous Sarit Centre shopping mall was why I decided to stay at this hotel. The dining room on the roof top was most relaxing and had very good food and drinks. The shower in the room was excellent and I really enjoyed relaxing showers.

Our two stays here, once arriving in Nairobi and once when leaving, were fantastic. Comfy beds, a central area, and great security. And the staff couldn’t have been more accommodating, allowing us to do a late checkout free of charge on our second stay as our flight was in the afternoon. Knowing it was our honeymoon, they put us in a high-floor room the bed and decorated our bed and left fresh roses and fruit. Breakfast was superb, one of the best I’ve had in any hotel. Fresh, tons of variety, and huge selection.

This is not just a hotel its a home ! perfect hotel ever. the room so big and clean , the room services is very good . the reception staff is more than professional, any time you ask them for help they do it with very beautiful smile 😊 i arrived early before the regular time to check in i told them I’m tired they helped me only in less than 15 minutes and arranged the room for me . i booked a one day trip with them , perfect tour guide , comfortable van and it was amazing trip . the spa they recommended to me was more than amazing and professional. don’t know how to thank them really thank you from the bottom of my heart . i will miss those smiles in your lovely face . when i come back kenya you will be my first destination 🇰🇪❤️❤️❤️❤️❤️❤️special thanks to Sheryl l & maureen 🧡🧡🧡🧡🧡🧡love you